FAQ
Can we put on our brand on the product ? what's the MOQ .
We will print the logo on the product or put the logo when opening the products, MOQ 1000pcsExcept the T/T payment, do you also accept the other payment term
Yes, we accept L/C payment, please contact us for more detail ! Sorry, we don' t accept D/P payment term right now !What's your payment term ?
Usually we accept payment terms with bank wire transfer T/T . 30% deposit in advance, balance 70% before shipment. Our Bank information as below: H...Can you supply our standard charger ?
Yes.For example, Europe we will offer with Europe round ping plug, For US we will offer American standard plugWhat kind of memory chip you use for the players ?
Samsung ,Hynix ,Interl and Micron.How long does the battery last ?
Depends on type of product, frequency of usage, normally mp3,mp4 :5-7 hours ,tablet PC :3-4 hours.If The sample can not power on ,what should i do ?
First of all ,pls charge the sample to see if it have power .if it still do not work pls change an usb cable and connect to your pc for char...what's your main market and main customer, have you ever work wit
Our main market, American,Europe,Mexico we work with big customer like Sam and Wal-Market.Do you have engineers? Software or hardware?
Yes, we have software and hardware engineer in our factory, we could open new project OEM or ODM as customer reques !How many QC in your factory?
15% of the factory staff work as QC, total 15QC staff.How many workers in your factory ? How many production line?
120 staff including office staff and factory worker. 3 Prouduction line.How many years experience of your factory?
3 years of OEM/ODM manufacture experience.How many people in your company that can speak english ?
We have 15 colleagues that can speak english.How do you make shipment ?How long ship the goods from your facto
For small quantity goods ,we use EMS,DHL,UPS,TNT,FEDEX, shipping datel cost around 4-7 days .Why your price is higher than the other supplier ? why I have to
We are serious manufacture with International stardand certification as CE,FCC, RoHS and ISO9001:2008, we always work for long-term business. At the ...7.What's your factory monthly production capacity?
The Capacity of our factory is 80K per/month.what's your normal delivery time ?
Sample 3-5 working days . 1-3K pcs 10 working days. 5-10Kpcs 15-20 working days . 10-50Kpcs 20-25 working days.Can you offer free sample ?
Some mode we can offer free sample, please contact us for more detail !How to deal with defective products ?
In order to have your merchandise repaired or replaced by warranty, you need to return the product FREIGHT PREPAID to our office address within the du...What's the warranty of your products.
We offer 18 month warranty time since shipment. The warranty does not cover cosmetic damage, antennas, AC cords, cabinets, head bands, ear-pads, or d...
